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This Policy applies as between you, the User of this Web Site and the owner and provider of this Web Site. This Policy applies to our use of any and all Data collected by us in relation to your use of the Web Site and any Services or Systems therein.
1. Definitions and Interpretation In this Policy the following terms shall have the following meanings:
"Account" means collectively the personal information, payment Information and credentials used by Users to access material and / or any communications system on the Web Site;
"Content" means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;
"Cookie" means a small text file placed on your computer when you visit certain parts of this Web Site. This allows us to identify recurring visitors and to analyse their browsing habits within the Web Site. Where e-commerce facilities are provided, Cookies may be used to store your Shopping Basket. Further details are contained in Clause 10 and Schedule 1 of this Policy;
"Data" means collectively all information that you submit to the Web Site. This includes, but is not limited to, Account details and information submitted using any of our Services or Systems;
"Company" Website owner;
"Service" means collectively any online facilities, tools, services or information that are made available through the Web Site either now or in the future;
"System" means any online communications infrastructure that are made available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
"User" / "Users" means any third party that accesses the Web Site and is not employed and acting in the course of their employment; and
"Web Site" means the website that you are currently using expressly excluded by their own terms and conditions.
2. Data Collected Without limitation, any of the following Data may be collected:
2.2 job title;
2.4 contact information such as email addresses and telephone numbers;
2.5 demographic information such as post code, preferences and interests;
2.6 financial information such as credit / debit card numbers;
2.7 IP address (automatically collected);
2.8 web browser type and version (automatically collected);
2.9 operating system (automatically collected);
2.10 a list of URLS starting with a referring site, your activity on this Web Site, and the site you exit to (automatically collected); and
2.11 Cookie information (see clause 10 below).
3. Our Use of Data
3.12 Any personal Data you submit will be retained for as long as you use the Services and Systems provided on the Web Site. Data that you may submit through any communications system that we may provide may be retained for a longer period of up to Twelve Months.
3.13 Unless we are obliged or permitted by law to do so, and subject to Clause 4, your Data will not be disclosed to third parties. This includes our affiliates and / or other companies within our group.
3.14 All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. Fore more details on security, see clause 9 below.
3.15 Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Web Site. Specifically, Data may be used by us for the following reasons:
3.15.1 internal record keeping;
3.15.2 improvement of our products / services;
3.15.3 transmission by email of promotional materials that may be of interest to you;
3.15.4 contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Web Site.
4. Third Party Web Sites and Services
The website owners may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling, delivery of purchased items, search engine facilities, advertising and marketing.
The providers of such services do have access to certain personal Data provided by Users of this Web Site. Any Data used by such parties is used only to the extent required by them to perform the services that are requested. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties must be processed within the terms of this Policy and in accordance with the Data Protection Act 1998 and GDPR.
5. Changes of Business Ownership and Control
5.16 The company may, from time to time, expand or reduce its business and this may involve the sale of certain divisions or the transfer of control of certain divisions to other parties. Data provided by Users will, where it is relevant to any division so transferred, be transferred along with that division and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was supplied by you.
5.17 In the event that any Data submitted by Users will be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will be given the choice to have your Data deleted or withheld from the new owner or controller.
6. Controlling Access to your Data
6.18 Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following: 6.18.5 use of Data for direct marketing purposes; and 6.18.6 sharing Data with third parties.
7. Your Right to Withhold Information
7.19 You may access certain areas of the Web Site without providing any Data at all. However, to use all Services and Systems available on the Web Site you may be required to submit Account information or other Data.
8. Accessing your own Data
8.21 You may access your Account at any time to view or amend the Data. You may need to modify or update your Data if your circumstances change. Additional Data as to your marketing preferences may also be stored and you may change this at any time.
8.22 You have the right to ask for a copy of your personal Data.
9.23 Data security is of great importance and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected online.
10.1 The website may set and access Cookies on your computer.
10.2 A Cookie is a small file that resides on your computer's hard drive and often contains an anonymous unique identifier and is accessible only by the web site that placed it there, not any other sites.
10.3 You may delete Cookies, however you may loose any information that enables you to access the Web Site more quickly.
10.4 You can choose to enable or disable Cookies in your web browser. By default, your browser will accept Cookies, however this can be altered. For further details please consult the help menu in your browser. Disabling Cookies may prevent you from using the full range of Services available on the Web Site.
11. No credit card information is held on this website.
12. No refunds will be issued for discounted items sold in sales.
We aim to despatch goods within 24 hours of receipt of order.
Our standard service is by Royal Mail Second Class post or at our discretion, by courier.
Delivery only extends to the UK. For deliveries outside the UK, we will notify you of the additional cost by email.
If the value of an order is above a certain amount - determined by the destination country - goods will be liable for import duty. It is the customer's responsibility to pay any such duty.
The terms below offer extra rights in addition to your statutory rights which remain unaffected.
If the goods you have chosen (other than food stuffs) do not meet your approval we will be happy to make a refund or exchange. You will need to notify us within 30 days and return the goods at your expense by Recorded Delivery within 14 days from your notice.
Once we have received the goods, as long as they are not damaged and in their original packaging in perfect condition, a refund will be made to the card used when ordering, less a handling fee of £3.50.
This does not affect your statutory rights as a consumer. Unfortunately, we cannot accept items for a refund if they have been damaged after delivery although free replacements may be sent according to the circumstances in which the damage occurred, and entirely at our discretion.
We will, at our own cost, replace goods that are defective on delivery providing we are notified within 7 days of actual delivery or attempted delivery.
You should contact us first by email or phone to arrange the return of a product. Please remember:
Any goods you wish to return due to unsuitability must be in their original packaging, unused and undamaged. If you return the goods you should insure them against carrier damage. You are responsible for the safe keeping of goods until they are received by us.
Some items may need to be ordered from the manufacturer (stock status of these items may be shown as "To Order" or "Awaiting Stock". Cancellation following a confirmed order will incur a 20% handling charge.
What payment methods do you accept?
You can pay by credit or debit card via Paypal using Mastercard, Visa, Visa Debit (previously known as Visa Delta) and Visa Electron cards.
There are no additional charges for different card types.
If you have a Paypal account you can also make payments via instant bank transfer from a registered bank account.
If you are a company making a bulk order and wish to be sent an invoice for a payment to be made by BACS, wire transfer or cheque, please contact us on 07548 237320 or via email at firstname.lastname@example.org.
No, you do not need to register with us to make a purchase.
Online payments are taken through Paypal.
If you are already registered with Paypal then you can pay using your existing account.
Paypal handle billions of pounds worth of transactions internationally every year and are at the forefront of security and fraud prevention measures. Your card details are only ever handled by Paypal and are never seen or stored by us.
To find out more about the measures Paypal use to protect your data, please visit their buyer safety page.
We will ask for an online payment to be made at the time you place your order. Paypal payment gateway is used to make your payment and to enter your address and card details to complete your purchase.
All of your card details are securely handled by the paypal gateway. Your payment is forwarded to our bank account and your delivery address and order details are passed onto us. We will not pass on your contact information to any third parties.
If for any reason we need to make a refund, the money will be being transfered straight back onto your payment card.
If you have any further questions about payments, please contact us.